About TAP OBM

Your business is growing.

But too much of it still runs through you.

You have clients. You have a team. You have people helping.
But somehow, you are still the person everyone comes back to.
You are still answering questions. Checking if things were done. Reminding people what needs to happen next.
You are still the one holding the details in your head.

That is usually when our clients come to us. They do not need another person to help out. They need the business to run in a cleaner way.

That is what TAP OBM helps with.

We help online business owners clean up the backend of their business so the team knows what to do, work moves with less chasing, and everything does not have to depend on the owner all the time.

We are not here to be another VA. A VA can help you get tasks done. That is not the same thing as fixing how the business runs.

At TAP, we look at what is actually happening inside the business — and we help clean that up.

Annikka Aborro

Founder & CEO, TAP OBM & TAP Virtual Solutions

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Years in Operations

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Staff Managed

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Countries Coordinated

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VA Network

About TAP OBM

You Do Not Need Another Pair of Hands.
You Need Someone Who Runs Things.

If you have made it to this page, you have probably already tried the obvious solutions. You hired a VA. You brought on freelancers. You set up project management tools. And the business still runs through you.

That is not a hiring problem. That is an operational leadership gap. And that is exactly what TAP was built to fill.

Annikka Aborro

Founder & CEO, TAP OBM & TAP Virtual Solutions

16+ Years in Operations

100+ Staff Managed

23+ Countries Coordinated

50+ VA Network

— What Changes When TAP Comes In

Before TAP. After TAP.

Here is what usually shifts when an operations partner actually comes in and cleans up the backend.

Before TAP

You are still the backup plan for everything
The team is doing work but still needs you too much
Tasks are scattered across Slack, inboxes, ClickUp, and people's heads
Projects move only when someone pushes hard enough
People are not always clear on what they own
You cannot fully step away without wondering what will fall through

After TAP

The team knows what they are responsible for
Projects have owners, timelines, and next steps
The business has a better place to track work
Recurring tasks are documented and owned
Meetings and updates have structure
The business starts feeling less dependent on you

Not a prettier ClickUp. Not a giant SOP folder no one opens. Not more meetings. A business that is easier to manage and does not need you in the middle of everything.

— Why TAP Exists

The business looks successful. But behind the scenes it feels heavier than it should.

A lot of business owners reach a point where the clients are there, the revenue is there, the team is there. But the backend is still messy.

And when the backend is messy, growth gets expensive. You hire more people, but the confusion stays. You add more tools, but the work is still scattered. You try to delegate, but things still come back to you.

That is the problem we help solve.

TAP exists to help business owners stop being the person who has to remember, remind, decide, approve, explain, and follow up on everything.

01

You hired more people but the confusion stayed

More headcount without clear roles and workflows just makes the mess bigger. We fix how work moves before adding more people to it.

02

You added more tools but the work is still scattered

ClickUp, Slack, Notion, Airtable — they only help if the process behind them is clear. We fix the process first.

03

You tried to delegate but things still came back to you

Delegation fails when ownership is unclear. We help build the structure your team needs to actually own their work.

04

Growth started feeling harder instead of easier

That is a sign the backend has not caught up with the business. That is exactly where TAP comes in.

Anna Rikka Aborro, Founder and CEO of TAP OBM

The Systems Jedi

16 Years Inside Businesses Making Sure Things Actually Work.

Led by Anna Rikka Aborro

Operations Leader.
Agency Founder.

Anna Rikka "Annikka" Aborro — Founder and CEO, TAP OBM and TAP Virtual Solutions

TAP OBM is led by Anna Rikka Aborro, an operations leader with 16+ years of experience managing people, projects, systems, timelines, vendors, and daily business operations.

A client once called Anna the Systems Jedi. That stuck because it describes how she works. She can walk into a messy backend, see where things are breaking, and turn it into something the team can actually follow.

Over 16 years, Anna has served as a Chief Operations Officer, operations manager, project manager, executive assistant, and systems coordinator across training, consulting, healthcare staffing, personal development, and international education. She has managed operations across 23+ countries, coordinating teams, vendors, timelines, and logistics where there was no room for error.

TAP is not built around Anna doing everything herself.

TAP is an agency. Anna leads the strategy, standards, and quality of the work. The TAP team supports the buildout, implementation, documentation, coordination, and follow-through. Clients are not just getting one person with good ideas. They are getting an operations partner with a team behind the work.

— How WE Think About Operations

The Principles Behind How We Work

01

The owner should not be the system.

If the business only works because you remember everything, that is not a system. That is you carrying the business in your head. We help move the work into a structure your team can follow.

02

More people will not fix unclear work.

Hiring more help sounds like the answer, but it usually makes the mess bigger if the work is not clear. Before you add more people, the business needs clearer roles, cleaner workflows, and better follow-through.

03

Tools are not the solution by themselves.

ClickUp, Asana, Slack, Notion — they can all help. But if the process is messy, the tool will just organize the mess. We fix how the work moves first. Then we set up the tools to support it.

04

Accountability needs a place to live.

People cannot be accountable for work that is unclear. They need to know what they own, when it is due, where to update, and what to do when they get stuck. That is the structure we help build.

05

The goal is not to look organized.

The goal is to actually run better. If the system looks good but the owner still has to chase everything, it is not working. We measure success by how much less you are pulled in.

01

If it only works because you remember it, it is not a system.

I have managed teams of over 100 people. That does not work on memory. It works on documentation, accountability, and follow-through structures that do not depend on any one person, including me. Every process we build for a client is designed the same way: documented, maintained, measured, and not stored in anyone's head.

02

Accountability is a design problem, not a people problem.

When tasks fall through the cracks, the instinct is to blame the person. I look at the structure. Was ownership clearly defined? Was there a reporting mechanism? Did anyone know what to escalate and when? Nine times out of ten, the problem is in the system design, not in the people.

03

I have never been a task-taker. I question what is not working.

I do not follow a process just because it exists. If the system is outdated, if the tool is wrong, if the workflow creates more steps than it saves — I flag it, redesign it, and improve it. That is the difference between someone who completes tasks and someone who manages operations.

04

Operational discipline is not corporate rigidity. It is how things stop depending on you.

I learned this before I ever ran a company. When you are a single mom putting yourself through school with no safety net, you do not have the luxury of winging it. You build systems because your life depends on them. That same discipline is what I bring into every client engagement.

05

If we cannot measure whether it is working, we are guessing.

Every process we manage has performance indicators built in. Not vanity metrics. Indicators that tell us whether onboarding is getting faster, whether team follow-through is improving, whether launches are tightening up. We track our own work because our clients should never have to wonder if the investment is paying off.

— What We Help With

We clean up the areas that create the most drag.

TAP helps clean up the areas that usually create the most drag inside a growing online business. The goal is not to do random tasks. The goal is to help the business run with less chaos and less dependency on you.

Operations structure Project management ClickUp setup SOPs and documentation Team accountability Task ownership Communication flow Client delivery Launch coordination Team handoffs Reporting and visibility Follow-through

• Where is the work getting stuck?

• Why do the same questions keep coming back to you?

• Why are projects moving slowly?

• Why is the team busy but still not fully owning things?

• Why do you still feel like you have to check everything?

➤ These are the questions we help you answer. Then we help you fix what we find.

— Who I Work Best With

TAP is best for online business owners who already have something working.

Best Fit

You probably are a good fit if:

You have clients, revenue, and a team or contractors
You have offers that are already selling
The backend needs help but your business is real
You are tired of being the person everyone depends on
You need someone who can come in, understand what is happening, and organize the mess
You want your team to take more ownership without you managing every detail

Not the Right Fit

We are not the right fit if:

You are still figuring out what you are selling
You do not have clear products or services yet
The business has no revenue yet
You only need basic admin support or someone to wait for tasks
There are no moving pieces yet that need to be organized

How We Work

We Do Not Start with a Retainer Right Away.

Before we manage anything inside your business, we need to see what is actually going on. Here is how the process works.

01

Discovery Call

We start with a 20 to 30-minute call. This is a simple conversation to understand your business, your team, your offers, your current tools, and what feels messy right now. This is also where we decide if TAP is the right fit. If it makes sense to continue, we move to the Strategy Session.

02

Paid Strategy Session

The Strategy Session is a paid 3 to 4-hour working session with Anna Rikka. This is where Anna looks under the hood of the business — how things are running, where work is getting stuck, what is still sitting in your head, and what needs to be fixed first.

By the end of the session you will have:

What is causing the mess

What needs to be cleaned up first and documented

What the team should own

What systems or workflows need to be built or improved

What support makes sense next

03

90-Day Operations Reset

After the Strategy Session, we move into the first implementation phase. For 90 days, we focus on fixing the biggest operational issues that are slowing the business down or keeping too much work dependent on you.

This may include:

Cleaning up your ClickUp or project management tool

Clarifying who owns what and documenting recurring work

Improving team communication and client delivery workflows

Setting up better task tracking and reducing repeated questions

Anna leads the strategy and direction. A TAP OBM steps in to help with the buildout, coordination, documentation, and follow-through. You are supported by Anna's direction and the TAP team behind her.

04

Ongoing OBM Support

After the 90-Day Operations Reset, we look at what still needs support. By then, we already understand your business, your team, your tools, and the way work moves. If it makes sense to continue, we move into ongoing OBM support.

Ongoing support can include:

Project management and team coordination

SOP updates and workflow improvements

Client delivery oversight and launch support

Reporting and making sure projects keep moving

There is no pressure to continue if the 90-day work gives you what you need. But if the business still needs operational support, this is where we keep going.

How TAP Is Built

The Methodology Does Not
Depend on Any One Person.
That Is by Design.

The philosophy When you hire TAP, you are not hiring a personality. You are hiring a methodology.

I solve a specific problem for my clients: their business depends too much on one person. It would be hypocritical to build a company with the same weakness.

Every process, every framework, and every system TAP uses is documented, standardized, and built to be delivered by a trained team — not just by me. We operate from an internal library of more than 70 SOPs, templates, and frameworks covering everything from client onboarding to launch management.

I lead this practice. I set the quality standards. I stay close to every engagement. And as TAP grows, the operational quality does not dilute — because it is built into the process, not dependent on any one person's bandwidth.

That is how we practice what we preach.

70+

Operational SOPs, templates, and frameworks in the TAP internal library — brought to every engagement from day one.

Client onboarding processes
Launch management frameworks
Team coordination systems
Metrics reporting templates
Project management SOPs
Operations management playbooks

— Proof

The Numbers and the Words of

People Who Have Worked With Us

16+ Years in operational leadership

100+ Staff managed across organizations

23+ Countries coordinated

50+ Virtual professionals in the TAP network

70+ Operational SOPs, templates, and frameworks

As Seen In

Dawn E. Shedrick

CEO, JenTex Training & Consulting

"We call her the Systems Jedi. Her ideas are always on point. She loves automating processes that make the business more efficient. She keeps track of us and makes sure we hit our goal."

Jessie May Wolfe

Founder, HeartRise Movement

"Always impressed by the way you handle your events organisation and your night shift with overseas teams. Your level of organisation and commitment is impressive. Driven, efficient and inspirational."

Xavier Courboin

Managing Director, Hydro Chez Norsk Hydro

"I highly recommend Ms. Aborro for her strong attention to details. Her meticulous approach to tasks and projects ensured accuracy and high-quality results."

Mary Carino

Business Development Officer, Pascual Brokers

— If Too Much Still Depends on You

That Is What We Need to Fix First.

Now You Know How I Think.

Let Us Talk About What Is

Happening in Your Business.

Growth gets harder when every decision, update, project, and problem still comes back to you. TAP helps clean up the backend so your team can work with more clarity, projects move with less chasing, and the business does not need you in the middle of everything.